Who can use it
Staff and continuing students
Sign in with your Makerere University account — the same username and password you use for webmail and the student portal.
New students
If you have been admitted but do not yet have a university email address, choose Sign in with Google and use a personal Gmail account. You can raise requests straight away, and switch to your university account once you receive it.
What you can ask for
- Webmail accounts and passwords
- Student portal access
- MUELE e‑learning
- RIMS
- Staff and administrative systems
- Campus Wi‑Fi
- Payment reference numbers
- Anything else IT‑related
What happens next
Every request is given a reference number and sent to the team that handles it. You receive an email confirming it has been logged, and further emails as it progresses.
You can see all your requests at any time by signing in and opening Ongoing requests.
Before you raise a request
Many common questions are already answered in the DICTS knowledge base — password resets, Wi‑Fi setup and portal access among them. It is often quicker than waiting for a reply.
Other ways to reach us
Email ictsupport@mak.ac.ug or call extension 11 111.
Raising a request through the service desk is better than emailing, because it reaches the right team directly and you can follow its progress yourself.